Podcast: Communicating with clients, boundaries, contracts and more

Grace Costa, The Photo Diaries Podcast

Trish joined Grace Costa on The Photo Diaries Podcast. She writes:

Over the last few years, I’ve admired and observed Trish’s ability to nurture relationships. I’ve invited her for a chat to give us some insight on how she confidently communicates with clients, manages her relationships, develops client briefs, sets boundaries all leading to more referrals.

Her insights go way beyond design and I think many small and medium size businesses could all find relevance to adapt to corporate, creative and service delivery environments.

We cover:

• The evolution of Oath + Stone - initially focussing on the wedding industry - to evolving to a full service studio for small and medium sized businesses

• Getting to know your clients before starting to work with them

• Finding your ideal client and keeping them happy

• Effective two-way communication

• Setting boundaries with clients 

• Clear communication 

• How to continue to nurture the client relationship through continued and regular engagement to get you on the referral pathway

Listen here!

Run time: 44 mins